To escape the snowy Toronto December I took a trip to Cayo Coco, Cuba. Everything about the resort we stayed at was absolutely beautiful, but the most touching were the people serving us. One day as we were entering the buffet for lunch they were all lined up with their arms across their chest. (I managed to snap this photo as I was walking).
I'm not sure if it was the sappy live music playing in the background but I was extremely touched seeing them all lined up with hands over their hearts. It was an amazing example of body language that really warmed the heart. It made them look very sincere. With a simple gesture, without saying anything - they greeted us and communicated readiness to make our stay the best one possible through their service.
This got me thinking about body language in customer service. Imagine if employees were trained out of bad body language habits (Read:
my bad body language habits article) and practiced more open body language. This would make crowded December malls seem more bearable. Customers would walk out of stores feeling like they were cared for - and may not even know why!
Happy D-Coding,
Darya
P.S. I post lots of fun facts and tips on my twitter account. Follow me @DaryaDen27
